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Contact Us

We are committed to excellent service. If you have questions or need assistance, our team is on hand to help.

Help With Test Orders

For help with new or existing test orders, please contact our Client Services team or your Account Representative and we’ll provide assistance. Client Services hours are Monday through Friday 8 AM to 8 PM Eastern Time. For providers who would like to order a test or kit in the United States (US) please visit our order page.


+1 (888) 988-3639


Online Ordering Portal


+1 (617) 418-2290

Medical Information

For providers who would like to speak to someone in Medical Affairs or to request a visit from your local Medical Science Liaison (MSL), please complete the form below.

International Customers

For information about ordering Foundation Medicine tests outside of the United States (US), or for country-specific contact information, please visit our international website.


Biopharma & Research Partners

For biopharma partners who would like to speak to someone on our Biopharma Team or learn more about our portfolio for biopharma and research partners, please reach out at the email below.


Biopharma Team

For technical support for our Partner Portal, please contact our dedicated team to help:


Partner Portal Support

For study management support, please contact your partner sponsor or study contact. If you’re not sure who to contact, please reach out using the email below:


Request More Information

For general inquiries related to our clinical and biopharma product and service offerings as well as clinical support, please complete this form and a representative will be in touch.

For Media, PR, or Advertising-related inquiries please reach out to

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