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We are committed to excellent service. If you have questions or need assistance, our team is on hand to help.

Client Services

For help with new or existing test orders please contact our Client Services team or your account representative. Client Service hours are Monday through Friday 8 AM to 8 PM Eastern time. To order test kits, please submit our Order a Kit form.




Biopharma Partnership Solutions

To inquire about products and services available to biopharma partners, please reach out to our Biopharma Partnership Solutions Team at the email below. For inquiries related to existing partnerships or studies, please reach out to your dedicated partnership contact for more information.


International Customers

For information about ordering Foundation Medicine tests outside of the United States (US), or for country-specific contact information, please visit our international website.


Need More Information?

For general inquiries not related to existing test orders or biopharma partnerships, please fill out the contact form below. Submission of this form will route your inquiry to our Client Services team. Please do not include any sensitive or confidential information, such as Protected Health Information (PHI), in this form.

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