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Contact Us

We are committed to excellent service. If you have questions or need assistance, our team is on hand to help.

Help With Test Orders

For help with new or existing test orders, please contact our Client Services team or your Account Representative and we’ll provide assistance. Client Services hours are Monday through Friday 8 AM to 8 PM Eastern Time.


+1 (888) 988-3639



+1 (617) 418-2290

Ordering Kits or Tests

For providers who would like to order a test or kit in the United States (US) please visit our order page. To place an order online, please sign up for or log in to our online ordering portal at the link below.


1 (888) 988-3639

Online Ordering Portal

International Customers

For information about ordering Foundation Medicine tests outside of the United States (US), or for country-specific contact information, please visit our international website.


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For general inquiries related to our clinical and biopharma product and service offerings, please complete this form and a representative will be in touch.

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